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This is a gender specific issue with email account. When a user is unable to access his email account due to some gender issue; especially for a Man user. You need to understand that the user gender can be easily changed from the profile settings. You can opt to either of the gender; male or female and if you don’t want to share your identity, you can keep it don’t want to disclose and then you can avoid any such man email account problems. Read here :- http://customercarecontact.emyspot.com/blog/how-to-sort-out-msn-email-common-issues.html