james

SUPPORT DOES NOT EXIST

4 posts in this topic

I have bought several items off Bow Themes including the background slide show and the bt slideshow, I have had several problems with both and sent in several emails to support, none have been answered.

I have sent several emails regarding the lack of support and again no replies.

Why is their no support?

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Hi James,

Thank you for notifying us about your problem. We have recently checked our mailbox and unexpectedly, we found your email on spam box. Please wait and you will receive email support from us soon.

However, we just want you to know there are two more options to contact us:

Submit a ticket

Create a topic on Bowthemes forum

We wish you the best and sorry for any inconvenience caused,

Irene

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Dear James,

We do apologize, there is our fault for making you wait. Please check your email as we recently replied your question. We just want together, we solve your problem.

About the ticket system, could you post your ticket id here, we will check to find out the reason why we haven't seen it yet.

Thank you for your understanding,

Irene

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