bludove30

Get Video not working

14 posts in this topic

Hi,

On my site http://parrish-mccal...hp/our-projects I am using BT Portfolio. I tried adding a YouTube video to a project but got the message "This video not found". I tried a few different YouTube url's and none of them worked. The url's were exactly the same as in the example instructions.

Would you please be able to take a look to see what the issue may be or if we are doing something wrong?

Thanks so much.

Share this post


Link to post
Share on other sites

Hi Tronghm,

Thanks for the response. Which folder should I check? I looked at the permissions for the bt component folder and it's set to 755. Let me know if I should check a different location.

Thanks.

Share this post


Link to post
Share on other sites

Hi Lisa.

With your information, we fix problem but it is bit of complex.

I'm sorry, i will say it at here.

But it is fixed. The reason is your server is block some function that make the component doesn't work correctly.

For any persons who have same problem, please notice. we will help with our best

Share this post


Link to post
Share on other sites

Thanks so much Tronghm. We greatly appreciate your help! I did a test and the video didn't play but when I switched the slideshow option for "Select default slideshow" to Media it worked. Will this have to be the case to play videos?

Thanks again.

Share this post


Link to post
Share on other sites

Okay thanks for the clarification :) Thanks again so much for the help and fixing that. We appreciate it! Have a great rest of the week.

Share this post


Link to post
Share on other sites

Dear Kenneth Jones,

I just tried to add your video to my portfolio and the video has been added successfully:

qqljFgE.png

I think your server doesn't allow some functions to get remote data. You can check this error in your server logging. About adding whole youtube channel, currently the component still doesn't support.

Thank you for your question.

Best regards,

Hung Truong

Share this post


Link to post
Share on other sites

Hi Marco

With BT Media newest version

You need to create a Google (Youtube) API key to use Youtube API version 3.

Please follow this document https://developers.google.com/youtube/v3/getting-started to create a key.

Then open BT Media configuration page, in first tab, scroll down a little, you will see this option

http://prntscr.com/8w508l

enter the key here

Good luck.

Share this post


Link to post
Share on other sites