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Hi Hari,

To get support for BT Real Estate via forum or ticket system, you need to activated premium account first. Please provide us with your order information from Bowthemes or Themeforest (username, product, order number..).

Many thanks,


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Hi Irene,

Find the order information details for the BT Real Estate from themeforest.

LICENSE CERTIFICATE : Envato Marketplace Item


This document certifies the purchase of:


as defined in the standard terms and conditions on the Envato Marketplaces.

Licensor's Author Username: bowthemes

Licensee: Eby Mathew

For the item:

BT Real Estate - Responsive Joomla Template


Item ID: 4651603

Item Purchase Code: 688e6f8f-250a-4033-ac7a-0957a69b02e8

Purchase Date: 2013-08-10 12:57:15 UTC

For any queries related to this document or license please contact Envato Support via http://support.envato.com/index.php?/Live/Tickets/Submit

Envato Pty. Ltd. (ABN 11 119 159 741)

PO Box 16122, Collins Street West, VIC 8007, Australia

Can you check these details & revert me back with your support for my query?



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Dear Hari,

I'm sorry for late reply. Please login again by your username hariharan. Now you can download all updates of BT Real Estate and get premium support via ticket and commercial forum. I already moved this ticket to BT Real Estate topic. A CS staff will get back to you very soon.

Have a nice day,


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